The Hidden Ones

Privacy Policy

Last Updated: February 25, 2025

Thank you for using our products and services! We respect your concerns about privacy and appreciate your trust and confidence in us.

Please note that this privacy policy (“Privacy Policy”) only applies to  The Hidden Ones (“Game”). If you use any other products or services, please refer to the privacy policy for that particular product or service.

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, our contact information can be found here.

For the purpose of data protection laws, the data controller of your personal information in relation to the Game is Proxima Beta Pte. Ltd.

SUMMARY

Here is a summary of the information contained in this Privacy Policy. You can find more detail by clicking ‘More Information’.

What information do we need to be able to participate and/or be recruited for the Game?	· For recruitment for the Closed Beta Test (“CBT”) of the Game and use of the Game Website, we will collect your personal information such as your Survey Information, Device Information, LEVEL INFINITE Account Registration Information, LEVEL INFINITE PASS Account log-in information, Data analytics/profiling information (Firebase) (as further mentioned in Section 3 (How We Process Your Personal Information) below. · If you register an account to access the recruitment survey for the Game, then we will need some information from you to set this up. If you register for a LEVEL INFINITE PASS Account, this includes a username and email address. We will generate an Open ID, which is an internal ID for your account. Depending on your use of the Game and the jurisdiction where you are based, you may also need to provide some additional information to help us set up your account. · If you register an account to use the Game then we will need some information from you to set this up. This includes your email address, country, phone number. Depending on your use of the Game and the jurisdiction where you are based, you may also need to provide some additional information to help us set up your account. · To maintain the smooth operation of the Game and to provide the Game to you, we will process the datasets as mentioned in Section 3 ‘How We Process Your Personal Information’. · If you need to get in touch with us, we will retain some information (such as your email and any screenshots you send us) so that we can review and respond to your concerns.	More Information.
How will we use your information?	· We use your information to set up your account, enable you to use the Game, localise the Game experience, enable interaction between users of the Game, save your progress, ensure the safe and secure operation of the Game, address bugs, optimise and improve the Game, protect users, resolve user queries, and to comply with our legal obligations and enforce our legal rights, etc.. · We use your information to facilitate your communications with other players through voice chats and text chats, and ensure a safe gaming environment.	More Information.
Who do we share your information with?	· We may use third parties and work with our affiliates to help us deliver the best possible experience (such as surveys). · In some cases, we may be required by a court or be under a legal obligation (such as a valid search warrant or subpoena) to disclose certain information.	More Information.
Where do we process your information?	· Pursuant to our contract with you, we may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy. · We have servers for the Game in Singapore, United States, India and Brazil. The servers applicable to your use of the Game will depend upon your location. We also have support, engineering and other teams who may support the Game, including from Singapore.	More Information.
How long do we keep your information?	· Unless otherwise required or permissible by applicable laws, we retain your information for the period during which you maintain an account for the Game, or for so long as the information is needed to fulfil the purpose for which it was collected (as further described in this Privacy Policy). We then delete or anonymise such data, in accordance with applicable laws. · Your information collected during the recruitment phase will be stored for the lifetime of the Game and deleted 30 days thereafter.	More Information.
How can I exercise my rights over my information?	· Certain jurisdictions offer users specific rights with respect to their information, so you may have a right to access or receive a copy of your data, or to delete your data or restrict or object to our processing of your data.	More Information.
How will we notify you of changes?	· Changes to this Privacy Policy will be posted here. We will also notify you of changes in accordance with relevant legal requirements.	More Information.

1. Cookies

We use cookies and other similar technologies (“Cookies”) to enhance your experience using the Game Services. Cookies are small files which, when placed on your device, enable us to provide certain features and functionalities. For more information about our Cookies policy, click here.

2. Children

Children must not use the Game for any purpose, except where their parent or guardian has provided lawful consent (to the extent this option is available in your jurisdiction).

By children, we mean users under the age of 18 years old. For users located in certain regions, we have listed the relevant minimum age as of the date of this policy in the table below. You should in any case refer to the laws in your jurisdiction to ensure you are above the relevant legal minimum age.

Other than as provided above, we do not knowingly collect personal information from children under these ages for any purpose. If you believe that we have personal information of a child under these ages without lawful consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us.

Region in which the user is located	Minimum age of the user
Brazil	18
United States	13

3. How We Process Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why. Personal Information	Use	Legal Basis (where applicable)
Information you provide to us (either through a third party or directly) to participate in the Recruitment for the Game and/or during the use of the Game Website
Survey Information: nickname, alias, username, user id, player’s open id, IP address, age (only age bands will be stored), occupation, gender, contact information (eg. social media, email address), country, region, area information, and any such information which respondent may provide as part of the survey. We will use IMUR Survey services for the Game if you choose to participate in our surveys. You can also read more in the IMUR Survey privacy policy available here.	We use this information for the recruitment of players for the Game.	We collect this information with your consent.
Device information: device categories (PC, Android, iOS)	We use this information to understand whether players are pre-registering on PC, iOS or Android.	We collect this information with your consent.
Data analytics/profiling information (Firebase): · Default Firebase implementation collects: User device dimensions and in-app events such as number of users and sessions, session duration, operating systems, device models, geography, first launches, app opens, app updates, in-app purchases · Firebase collects the following device dimensions: age, app store, app version, country, device brand, device category, device model, first open time, gender, interests, language, new/established, OS version · Ad ID · Firebase Instance ID and Open ID · Device motion parameters, sensor data (For more information as to the information that will be processed from use of Firebase, please see https://firebase.google.com/support/privacy#data_protection)	We use this information for user acquisition purposes and to monitor the effectiveness of our advertisements.	We collect this information with your consent.
Information you provide to us (either through a third party or directly) to use/access the Game
LEVEL INFINITE Account Registration Information: Email address, country, phone number For more information, please see Level Infinite’s Privacy Policy: https://account.levelinfinite.com/privacypolicy.html	We use this information to enable you to set up or register for an account with Level Infinite, in accordance with your request.	We collect this information with your consent.
LEVEL INFINITE PASS Account log-in information (if you choose to log-in via LEVEL INFINITE PASS Account): UID, token, email, username, open id, region, password, phone number, user_id, nickname, user token, openid, date of birth (processed, but not stored), country For more information, please see Level Infinite’s Privacy Policy: https://account.levelinfinite.com/privacypolicy.html	We use this information to link your game account to your LEVEL INFINITE PASS Account in accordance with your request. We use this information to allow you to log in via your Level Infinite ID.	We collect this information with your consent.
Puffer SDK Information: openID, device information (device name, device model)	We use this information to provide you game resource updates.	Necessary to perform our contract with you to provide the Game.
Connector SDK Information: OpenID, device information (device name, device model), login channel ID	We use this information for maintenance of the Game  area service information, and to facilitate backend communication.	Necessary to perform our contract with you to provide the Game.
Game Security/ Anti-Cheat SDK Information: game data, chat data, user behavioural data, personal data reported by user, game server operation log, penalty data数据集 (Please note that voice data is not stored on server but only processed locally on players’ devices)	We use this information to ensure a fair gaming environment, and for detection of any cheating behavior within the Game.	Necessary to perform our contract with you to provide the Game. It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game.
Player Penalty SDK: user game id (hashed), account penalty, crash report	We use this information for to ensure a fair gaming environment.	Necessary to perform our contract with you to provide the Game. It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game.
Overseas Account Security SDK: game id, account id, punishment details, cheating details and evidence, case id, game id, report details (including reporter details, defendant details, cheating details and evidence, replay file)	We use this information to: · Provide account security services for customer service and players, allowing players to retrieve their accounts · Allow players to record and search punishment evidence · Allow users and security team to file report, transcribe video, review video, etc.	Necessary to perform our contract with you to provide the Game.
Android 手游加固工具 SDK: installation package path, ADB connection status	We use this information to ensure a fair gaming environment, and to prevent cheating behavior within the Game.	Necessary to perform our contract with you to provide the Game.
Game Emulator-Side Anti-Cheat SDK Information: account information (user ID, gameid, open id, account type), device information/identifiers (eg. CPU info), location information (e.g. IP address, country/zone), platform information, screenshots PC system information (operation system, CPU & hard disk serial number, firewall mac information, processor and system information, suspicious device handle, driver file, patch, data structure) Penalty information (eg. penalty category, penalty period, cheating time and evidence) Other SDK information (version, processed & thread information, process dump information)	We use this information to ensure a fair gaming environment, and to detect emulator-side cheating behavior within the Game.	Necessary to perform our contract with you to provide the Game. It is in our legitimate interest to ensure the security of our services and to maintain a fair gaming environment within the Game
Account Security SDK: Game logs, account information (nickname, user ID, account information), contact information (email address, mobile number), game service information (version, appid), device information (device identifiers, device os), location information (IP address, country), gameplay data (in-game acitvities log, character information, friend list information), details of incident and in-app purchases records	We use this information to: · Review account security risk review · Implement improvement solutions · Reinforcement of account security · Account retrieval/binding/rebinding · Real-time account security risk monitoring and protection; and · Countering account fraud and user account system operation, etc.	Necessary to perform our contract with you to provide the Game.
Anti-Cheat SDK: account information (account id, game id), device information (OS version), IDS feature data (in game screenshots which may contain nicknames and (obfuscated) in-game chats, and game scenes)	We use this information to ensure a fair gaming environment, and to detect and prevent cheating behavior within the Game.	Necessary to perform our contract with you to provide the Game. We collect this information with your consent.
Crashsight SDK: diagnostic logs (user IDs, device identifiers, cpu, storage, network status)	We use this information for diagnostic and crash reporting, and to assist developer to pinpoint, analyze and resolve abnormal issues (e.g. crashes, latency).	Necessary to perform our contract with you to provide the Game.
GcloudCore SDK: Identity information (OpenID), device information (device name, Device model), login channel ID	We use this information for the provision of the SDK management function and configuration distribution capabilities.	Necessary to perform our contract with you to provide the Game.
Dolphin SDK: Identity information (OpenID), device information (device name, Device model), login channel ID	We use this information to provide you game resources and version updates.	Necessary to perform our contract with you to provide the Game.
Maple SDK: Identity information (OpenID), device information (device name, Device model), login channel ID	We use this information for maintenance of the Game  area service information.	Necessary to perform our contract with you to provide the Game.
GVoice (Chat) SDK: identity information (open id), device information (device model, device brand, system time), SDK version, network type, region id	We use this information to facilitate your communications with other Game players.	Necessary to perform our contract with you to provide the Game where you seek to use Game communication features. We collect this information with your consent.
GVoice (Translation) SDK: OpenID device information (Device model,System time), SDK version, Network types, RegionID	We use this information to facilitate translation of global languages within the Game, and quality of service monitoring and analysis.	Necessary to perform our contract with you to provide the Game.
GCloudService SDK: User ID	We use this information to facilitate log-in to the Game.	Necessary to perform our contract with you to provide the Game.
ACE/TSS SDK: Device information such as device identifiers, device model, operation system, applicaton activities, system performance data	We use this information to ensure a fair gaming environment, and to prevent cheating behavior within the Game.	Necessary to perform our contract with you to provide the Game.

4. How We Store and Share Your Personal Information

Pursuant to our contract with you, we may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy.

We have servers for the Game in Singapore, United States, India and Brazil.. The servers applicable to your use of the Game will depend upon your location. We also have support, engineering and other teams who may support the Game, including in Singapore.

Only where necessary will we share your personal information with third parties. Situations where this occur are:

· Third parties that provide services in support of the Game, including providers of services that process information identified in this policy for the purpose of providing the Game. All third party service providers providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose except where strictly necessary for the Game (i.e., for the purpose(s) described above).

· Companies within our corporate group who process your personal information solely for the purpose of providing the Game to you.  All such group companies may only use your personal information in accordance with this Privacy Policy.

• Regulators, judicial authorities and law enforcement agencies. There are circumstances in which we may be legally required to disclose information about you, such as to comply with legal obligations or processes. In complying  with the terms of valid legal processes, such as a subpoena, or search warrant, unfortunately we may not be able to seek your consent to or notify you in advance of such disclosure.
• Third parties to ensure safety, security, or compliance with laws. We may disclose your information to:
• enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
• detect, prevent or otherwise address security, fraud or technical issues; or
• protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (such as exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
• A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any prospective buyer, new owner, or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.

5. The Security of Your Personal Information

We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through the Game or otherwise via the Internet; any transmission is at your own risk.

6. Data Retention 

We do not keep your data for longer than is necessary to fulfil the relevant purpose described above unless we are required or permitted to do so under law. If we retain your information beyond the retention periods set out below, for example to comply with applicable laws, we will store it separately from other types of personal information.

For further details on how long we keep your data, please refer to the time periods set out below.

Personal Information	Retention Policy
All Personal Data as set out in Section 3 (“How We Process Your Personal Information”), save for the personal data that we collect when you participate in the Game Recruitment/ use of the Game Website	Stored for the duration of the CBT and deleted 30 days thereafter. You may also request for your data to be deleted at any time and we will do so within 30 days of the request.
All Personal data collected when you participate in the Game Recruitment/ use of the Game Website	Stored for the lifetime of the Game and deleted 30 days thereafter. You may also request for your data to be deleted at any time and we will do so within 30 days of the request.
Data analytics/profiling information (Firebase)	For more information as to the information that will be processed from use of Firebase, please see https://firebase.google.com/support/privacy#data_protection

7. Your Rights

Please refer to the Supplemental Jurisdiction-Specific Terms, or the applicable laws in your jurisdiction, for an overview of specific rights that apply to persons subject to data protection laws in the listed jurisdictions and how these can be exercised.

You may have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances (as set out in more detail below). You can exercise some of these rights directly by accessing and updating the information in your account. If you believe we hold any other personal information about you, please contact us.

Access

You may have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account.

Portability

You may have the right to receive a copy of certain personal information we process about you. For example, in certain jurisdictions this can comprise personal information we process on the basis of your consent (e.g., survey information) or pursuant to our contract with you (e.g., account name), as described above in the section “How We Process Your Personal Information”. We will provide further information to you about transferring this data if you make such a request.

Correction

You may have the right to correct personal information we hold that is inaccurate.

Erasure

We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the personal information or providing links to the personal information to erase it too.

Restriction of Processing to Storage Only

You may have a right to require that we stop processing the personal information we hold about you (other than for storage purposes in certain circumstances). Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). Where we agree to stop processing the personal information, we will take steps to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.

Objection

You may have the right to object to our processing of your personal information. If you wish to do so, please contact us at privacy@playthehiddenones.com or using the contact details set out below, and we will consider your request.

Consent Withdrawal

To the extent provided by applicable laws and regulations, you may withdraw consent you previously provided to us for certain processing activities by contacting us at privacy@playthehiddenones.com. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent we may not be able to deliver the expected service. Please note that the right to withdraw consent is only available if the legal basis for processing information is consent.

8. Contact

Please get in touch with us if you have any questions. You can reach us in the first instance at:

Email: privacy@playthehiddenones.com

Mailing Address:

International Privacy & Data Protection Centre

30 Raffles Place #18-01

Singapore 048622

We will endeavour to deal with your request as soon as possible. This is without prejudice to any right you may have to launch a claim with a data protection authority in the region in which you live or work where you think we have infringed data protection laws.

9. Changes

If we make any changes to this Privacy Policy we will post the updated Privacy Policy here and notify you in accordance with relevant legal requirements.

SUPPLEMENTAL TERMS – JURISDICTION-SPECIFIC

Some jurisdictions’ laws contain additional terms for users of the Game, which are set out in this section. If you are a user located in one of the jurisdictions below, the terms set out below under the name of your jurisdiction apply to you in addition to the terms set out in our Privacy Policy above.

Brazil

Whenever we use your personal information based on your consent, you may revoke the consent that you have previously given for the collection, use and disclosure of your personal information, subject to contractual or legal limitations. To revoke such consent, you may terminate your account or you can contact us as set out in Section 8 (Contact). This may affect our provision of the recruitment survey for the Game and/or the Game.

BY ACCEPTING THIS PRIVACY POLICY, YOU EXPRESSLY STATE THAT YOU AUTHORISE US TO COLLECT, USE, STORE, AND PROCESS YOUR PERSONAL INFORMATION, INCLUDING, DISCLOSING TO THIRD PARTIES, TO THE EXTENT PROVIDED BY THIS PRIVACY POLICY.

United States

For purposes of this section, “personal information” and “sensitive personal information” have the meanings given in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) (“CCPA”), and respectively include the terms “personal data” and “sensitive data” as defined in the Colorado Privacy Act (“CPA”), the Connecticut Act Concerning Personal Data Privacy and Online Monitoring (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”) and the Virginia Consumer Data Protection Act (“VCDPA”),  (collectively, “US State Laws”).  The terms do not include information excluded from the scope of US State Laws.

Collection and Disclosure of Personal Information

Over the past 12 months, we have collected and disclosed for a business purpose the following categories of personal information from or about you or your device:

• (As mentioned in Section 3 (How We Process Your Personal Information))  Survey Information, Device Information, Data analytics/profiling information (Firebase), LEVEL INFINITE Account Registration Information, LEVEL INFINITE PASS Account log-in information, Puffer SDK Information, Connector SDK Information, Game Security/ Anti-Cheat SDK Information, Player Penalty SDK, Overseas Account Security SDK, Android 手游加固工具 SDK, Game Emulator-Side Anti-Cheat SDK Information, Account Security SDK, Anti-Cheat SDK, Crashsight SDK, GcloudCore SDK, Dolphin SDK, Maple SDK, GVoice (Chat) SDK, GVoice (Translation) SDK, GCloudService SDK, ACE/TSS SDK
• Other information described in subdivision (e) of Section 1798.80, including information about your gender, nationality, or age. This information is collected directly from you in the context of being our consumer.

We collect and disclose your personal information, including sensitive personal information, for the following purposes:

• As mentioned in Section 3 (How We Process Your Personal Information))  Survey Information, Device Information, Data analytics/profiling information (Firebase), LEVEL INFINITE Account Registration Information, LEVEL INFINITE PASS Account log-in information, Puffer SDK Information, Connector SDK Information, Game Security/ Anti-Cheat SDK Information, Player Penalty SDK, Overseas Account Security SDK, Android 手游加固工具 SDK, Game Emulator-Side Anti-Cheat SDK Information, Account Security SDK, Anti-Cheat SDK, Crashsight SDK, GcloudCore SDK, Dolphin SDK, Maple SDK, GVoice (Chat) SDK, GVoice (Translation) SDK, GCloudService SDK, ACE/TSS SDK

For additional information about what each type of personal information is used for, see this chart in the main portion of the privacy policy.

We disclose each of the categories of personal information that we collect as described in Section 4 (How We Store and ShareYour Personal Information).

In the past 12 months, we have not sold or shared personal information of California residents within the meaning of “sold” and “share” in the CCPA, and we have no knowledge of any sale or sharing of personal information of users under 16 years of age.

In addition, we do not use or disclose sensitive personal information for purposes other than to perform the services reasonably expected by an average consumer who requests those services or as otherwise permitted by US State Laws. In the past 12 months, we may have collected the following types of sensitive personal information about you:

Retention of Your Personal Information

The retention period varies among the different categories of data collected. For detailed information about the retention period for any specific category of data, see this chart in the main portion of the Privacy Policy. 

Rights under US State Laws:

Depending on where you live, you may have some or all of the rights listed below in relation to information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

• Right to Access/Know. Request we confirm whether we process information about you and give you access to that information. You may also request to receive that information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another business without impediment. If you are a California resident, you may request the following information about our collection, use and disclosure of your information:
• the categories of personal information about you that we collected;
• the categories of sources from which the personal information was collected;
• the business or commercial purposes for collecting personal information about you;
• the categories of third parties to whom we disclosed personal information about you and the categories of personal information that was disclosed (if applicable) and the purpose for disclosing the personal information about you; and
• the specific pieces of personal information we collected about you;
• Right to Delete. Request we delete personal information we collected from you;
• Right to Correct. Request we correct inaccurate personal information that we maintain about you;
• Right to Non-Discrimination. Be free from unlawful discrimination for exercising your rights including providing a different level or quality of services or denying goods or services to you when you exercise your rights under the US State Laws.  

How to Exercise Your Rights

First, you may wish to log into your account and manage your data from there. Depending on where you live, you may also exercise your rights, if any, regarding other data by contacting us at here. We may take steps to verify your identity before complying with your request to protect your privacy and security, and may decline your request if we are unable to verify your identity. To verify your identity, we may need you to provide the Data Subject Request Information set out in the section “How We Process Your Personal Information”.  

Depending on where you live, you may exercise these rights yourself or you may also designate an authorized agent to make these requests on your behalf. In order for us to process the request, you must provide the authorized agent with signed written permission.  We reserve the request to require the agent to verify their own identity and to confirm directly with you that you have provided the authorized agent permission to submit the request.

In addition, where applicable, we will provide you with more information about our appeal process. When you submit a request or launch an appeal, we will limit our collection of your information to only what is necessary to securely fulfil your request or process your appeal. We will not require you or your authorized agent to pay a fee for the verification of your request or appeal.

Questions

If you have questions or concerns regarding this Privacy Policy, please contact us at privacy@playthehiddenones.com.