The Hidden Ones

Privacy Policy

Last Updated: December, 2024

Thank you for using our products and services! We respect your concerns about privacy and appreciate your trust and confidence in us.

Please note that this privacy policy (“Privacy Policy”) only applies to The Hidden Ones (“Game”). If you use any other products or services, please refer to the privacy policy for that particular product or service.

If you have any questions about anything in this Privacy Policy, or want to exercise any rights you may have, our contact information can be found here.

For the purpose of data protection laws, the data controller of your personal information in relation to the Game is Proxima Beta Pte. Ltd.

SUMMARY

Here is a summary of the information contained in this Privacy Policy. You can find more detail by clicking ‘More Information’.

What information do we need to be able to participate and/or be recruited for the Game?	We will receive, from our recruiter, your personal information such as your Survey Information, Device Information, LEVEL INFINITE Account Registration Information, LEVEL INFINITE PASS Account log-in information, Data analytics/profiling information (Firebase) (as further mentioned in Section 2 (How We Store and Disclose Your Personal Information) below.     If you register an account to access the recruitment survey for the Game, then we will need some information from you to set this up. If you register for a LEVEL INFINITE PASS Account, this includes a username and email address. We will generate an Open ID, which is an internal ID for your account. Depending on your use of the Game and the jurisdiction where you are based, you may also need to provide some additional information to help us set up your account.	More Information.
How will we use your information?	We use your information for the recruitment of players for the Game.	More Information.
Who do we share your information with?	We use third-parties and work with our affiliates to help us deliver the best possible experience (such as surveys).	More Information.
Where do we process your information?	·       We may transfer your information outside of the location in which you are based for the purposes described in this Privacy Policy. ·       We have servers for the Game in Singapore. The servers applicable to your use of the Game will depend upon your location. We also have support, engineering and other teams who may support the Game, including in Singapore. ·       For transfers between our affiliates and to third-parties, we use applicable safeguards, such as incorporating standard contractual clauses or taking into account adequacy assessments.	More Information.
How long do we keep your information?	Your information collected during the recruitment phase will be stored for the lifetime of the Game and deleted 30 days thereafter.	More Information.
How can I exercise my rights over my information?	You have a right to access or receive a copy of your data, correct your data (if inaccurate), delete your data and restrict or object to our processing of your data.	More Information.
How will we notify you of changes?	We will notify you of changes in accordance with relevant legal requirements.	More Information.

1.            Children

Children must not use the Game for any purpose, except where their parent or guardian has provided lawful consent (to the extent this option is available in your jurisdiction).

By children, we mean users under the age of 18 years old. For users located in certain regions, we have listed the relevant minimum age as of the date of this policy in the table below. You should in any case refer to the laws in your jurisdiction to ensure you are above the relevant legal minimum age.

Other than as provided above, we do not knowingly collect personal information from children under these ages for any purpose. If you believe that we have personal information of a child under these ages without lawful consent, or if you are the parent or guardian of the user and wish to withdraw consent, please contact us.

Region in which the user is located	Minimum age of the user
Brazil	18
United States	13

2.            How We Process Your Personal Information

This section provides more detail on the types of personal information we collect from you, and why. Personal Information	Use	Legal Basis (where applicable)
Information you provide to us (either through a third party or directly)
Survey Information: nickname, alias, username, user id, player’s open id, IP address, age (only age bands will be stored), occupation, gender, contact information (eg. social media, email address), country, region, area information, and any such information which respondent may provide as part of the survey. We will use IMUR Survey services for the Game if you choose to participate in our surveys. You can also read more in the IMUR Survey privacy policy available here.	We use this information for the recruitment of players for the Game.	We collect this information with your consent.
Device information: device categories (PC, Android, iOS)	We use this information to understand whether players are pre-registering on PC, iOS or Android.	We collect this information with your consent.
LEVEL INFINITE Account Registration Information: Email address, country For more information, please see Level Infinite’s Privacy Policy: https://account.levelinfinite.com/privacypolicy.html	We use this information to enable you to set up or register for an account with Level Infinite, in accordance with your request.	We collect this information with your consent.
LEVEL INFINITE PASS Account log-in information (if you choose to log-in via LEVEL INFINITE PASS Account): UID, token, email, username, open id, region For more information, please see Level Infinite’s Privacy Policy: https://account.levelinfinite.com/privacypolicy.html	We use this information to link your game account to your LEVEL INFINITE PASS Account in accordance with your request.	We collect this information with your consent.
Data analytics/profiling information (Firebase): ·        Default Firebase implementation collects: User device dimensions and in-app events such as number of users and sessions, session duration, operating systems, device models, geography, first launches, app opens, app updates, in-app purchases ·       Firebase collects the following device dimensions: age, app store, app version, country, device brand, device category, device model, first open time, gender, interests, language, new/established, OS version ·       Ad ID ·        Firebase Instance ID and Open ID ·       Device motion parameters, sensor data   (For more information as to the information that will be processed from use of Firebase, please see https://firebase.google.com/support/privacy#data_protection)	We use this information for user acquisition purposes and to monitor the effectiveness of our advertisements.	We collect this information with your consent.

3.            How We Store and Share Your Personal Information

Pursuant to our contract with you, we may transfer data outside of the location in which you are based for the purposes described in this Privacy Policy.

We have servers for the Game in Singapore. The servers applicable to your use of the Game will depend upon your location. We also have support, engineering and other teams who may support the Game, including in Singapore.

 

Only where necessary will we share your personal information with third parties. Situations where this occur are:

·       Third parties that provide services in support of the Game, including providers of services that process information identified in this policy for the purpose of providing the Game (eg. Amazon Web Services, Google Analytics). All third party service providers providing services for us are prohibited from retaining, using, or disclosing your personal information for any purpose except where strictly necessary for the Game (i.e., for the purpose(s) described above).

·       Companies within our corporate group who process your personal information solely for the purpose of providing the Game to you.  All such group companies may only use your personal information in accordance with this Privacy Policy.

• Regulators, judicial authorities and law enforcement agencies. There are circumstances in which we may be legally required to disclose information about you, such as to comply with legal obligations or processes. In complying  with the terms of valid legal processes, such as a subpoena, or search warrant, unfortunately we may not be able to seek your consent to or notify you in advance of such disclosure.
• Third parties to ensure safety, security, or compliance with laws. We may disclose your information to:
• enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
• detect, prevent or otherwise address security, fraud or technical issues; or
• protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (such as exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
• A third party that acquires all or substantially all of us or our business. We may also disclose your information to third parties if we either: (a) sell, transfer, merge, consolidate or re-organise any part(s) of our business, or merge with, acquire or form a joint venture with, any other business, in which case we may disclose your data to any prospective buyer, new owner, or other third party involved in such change to our business; or (b) sell or transfer any of our assets, in which case the information we hold about you may be sold as part of those assets and may be transferred to any prospective buyer, new owner, or other third party involved in such sale or transfer.

4.            The Security of Your Personal Information

We have information security and access policies that limit access to our systems and technology, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will implement and maintain reasonable measures to protect your personal information, we cannot guarantee the security of the information transmitted through the Game or otherwise via the Internet; any transmission is at your own risk.

 

5.            Data Retention 

We do not keep your data for longer than is necessary to fulfil the relevant purpose described above unless we are required or permitted to do so under law. If we retain your information beyond the retention periods set out below, for example to comply with applicable laws, we will store it separately from other types of personal information.

For further details on how long we keep your data, please refer to the time periods set out below.

Personal Information	Retention Policy
All Personal Data as set out in Section 2 (“How We Process Your Personal Information”), save for Data analytics/profiling information (Firebase)	Stored for the lifetime of the Game and deleted 30 days thereafter. You may also request for your data to be deleted at any time and we will do so within 30 days of the request.
Data analytics/profiling information (Firebase)	For more information as to the information that will be processed from use of Firebase, please see https://firebase.google.com/support/privacy#data_protection

 

6.            Your Rights

Please refer to the Supplemental Jurisdiction-Specific Terms, or the applicable laws in your jurisdiction, for an overview of specific rights that apply to persons subject to data protection laws in the listed jurisdictions and how these can be exercised.

You may have certain rights in relation to the personal information we hold about you. Some of these only apply in certain circumstances (as set out in more detail below). You can exercise some of these rights directly by accessing and updating the information in your account. If you believe we hold any other personal information about you, please contact us.

Access

You may have the right to access personal information we hold about you, how we use it, and who we share it with. You can access the personal information you have made available as part of your account by logging into your account.

Portability

You may have the right to receive a copy of certain personal information we process about you. For example, in certain jurisdictions this can comprise personal information we process on the basis of your consent (e.g., survey information) or pursuant to our contract with you (e.g., account name), as described above in the section “How We Use Your Personal Information”. We will provide further information to you about transferring this data if you make such a request.

Correction

You may have the right to correct personal information we hold that is inaccurate.

Erasure

We may need to retain personal information if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or freedom of expression) but we will let you know if that is the case. Where you have requested that we erase personal information and there are grounds for erasure, we will use reasonable steps to try to tell others that are displaying the personal information or providing links to the personal information to erase it too.

Restriction of Processing to Storage Only

You may have a right to require that we stop processing the personal information we hold about you (other than for storage purposes in certain circumstances). Please note, however, that if we stop processing the personal information, we may use it again if there are valid grounds under data protection laws for us to do so (for example, for the defence of legal claims or for another’s protection). Where we agree to stop processing the personal information, we will take steps to tell any third party to whom we have disclosed the relevant personal information so that they can stop processing it too.

Objection

You may have the right to object to our processing of your personal information. If you wish to do so, please contact us at privacy@playthehiddenones.com or using the contact details set out below, and we will consider your request.

Consent Withdrawal

To the extent provided by applicable laws and regulations, you may withdraw consent you previously provided to us for certain processing activities by contacting us at privacy@playthehiddenones.com. Where consent is required to process your personal information, if you do not consent to the processing or if you withdraw your consent we may not be able to deliver the expected service. Please note that the right to withdraw consent is only available if the legal basis for processing information is consent.

7.            Contact

Please get in touch with us if you have any questions. You can reach us in the first instance at:

Email:  privacy@playthehiddenones.com

Mailing Address:

International Privacy & Data Protection Centre

30 Raffles Place #18-01

Singapore 048622

We will endeavour to deal with your request as soon as possible. This is without prejudice to any right you may have to launch a claim with a data protection authority in the region in which you live or work where you think we have infringed data protection laws.

8.            Changes

If we make any changes to this Privacy Policy we will post the updated Privacy Policy here and notify you in accordance with relevant legal requirements.

SUPPLEMENTAL TERMS – JURISDICTION-SPECIFIC

Some jurisdictions’ laws contain additional terms for users of the Game, which are set out in this section. If you are a user located in one of the jurisdictions below, the terms set out below under the name of your jurisdiction apply to you in addition to the terms set out in our Privacy Policy above.

Brazil

Whenever we use your personal information based on your consent, you may revoke the consent that you have previously given for the collection, use and disclosure of your personal information, subject to contractual or legal limitations. To revoke such consent, you may terminate your account or you can contact us as set out in Section 7 (Contact). This may affect our provision of the recruitment survey for the Game and/or the Game.

 

BY ACCEPTING THIS PRIVACY POLICY, YOU EXPRESSLY STATE THAT YOU AUTHORISE US TO COLLECT, USE, STORE, AND PROCESS YOUR PERSONAL INFORMATION, INCLUDING, DISCLOSING TO THIRD PARTIES, TO THE EXTENT PROVIDED BY THIS PRIVACY POLICY.

United States

For purposes of this section, “personal information” and “sensitive personal information” have the meanings given in the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) (“CCPA”), and respectively include the terms “personal data” and “sensitive data” as defined in the Colorado Privacy Act (“CPA”), the Connecticut Act Concerning Personal Data Privacy and Online Monitoring (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”) and the Virginia Consumer Data Protection Act (“VCDPA”),  (collectively, “US State Laws”).  The terms do not include information excluded from the scope of US State Laws.

 

Collection and Disclosure of Personal Information

Over the past 12 months, we have collected and disclosed for a business purpose the following categories of personal information from or about you or your device:

• (As mentioned in Section 2 (How We Store and Disclose Your Personal Information)) Survey Information, Device Information, LEVEL INFINITE Account Registration Information, LEVEL INFINITE PASS Account log-in information, Data analytics/profiling information (Firebase)Other information described in subdivision (e) of Section 1798.80, including information about your gender, nationality, or age. This information is collected directly from you in the context of being our consumer.

 

We collect and disclose your personal information, including sensitive personal information, for the following purposes:

• As mentioned in Section 2 (How We Store and Disclose Your Personal Information)) Survey Information, Device Information, LEVEL INFINITE Account Registration Information, LEVEL INFINITE PASS Account log-in information, Data analytics/profiling information (Firebase)

 

For additional information about what each type of personal information is used for, see this chart in the main portion of the privacy policy.

 

We disclose each of the categories of personal information that we collect as described in Section 2 (How We Store and Disclose Your Personal Information).

 

In the past 12 months, we have not sold or shared personal information of California residents within the meaning of “sold” and “share” in the CCPA, and we have no knowledge of any sale or sharing of personal information of users under 16 years of age.

 

In addition, we do not use or disclose sensitive personal information for purposes other than to perform the services reasonably expected by an average consumer who requests those services or as otherwise permitted by US State Laws. In the past 12 months, we may have collected the following types of sensitive personal information about you:

 

·       Your chat data

 

Retention of Your Personal Information

 

The retention period varies among the different categories of data collected. For detailed information about the retention period for any specific category of data, see this chart in the main portion of the Privacy Policy. 

 

 

Rights under US State Laws:

 

Depending on where you live, you may have some or all of the rights listed below in relation to information that we have collected about you. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.

 

• Right to Access/Know. Request we confirm whether we process information about you and give you access to that information. You may also request to receive that information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another business without impediment. If you are a California resident, you may request the following information about our collection, use and disclosure of your information:
• the categories of personal information about you that we collected;
• the categories of sources from which the personal information was collected;
• the business or commercial purposes for collecting personal information about you;
• the categories of third parties to whom we disclosed personal information about you and the categories of personal information that was disclosed (if applicable) and the purpose for disclosing the personal information about you; and
• the specific pieces of personal information we collected about you;
• Right to Delete. Request we delete personal information we collected from you;
• Right to Correct. Request we correct inaccurate personal information that we maintain about you;
• Right to Non-Discrimination. Be free from unlawful discrimination for exercising your rights including providing a different level or quality of services or denying goods or services to you when you exercise your rights under the US State Laws.  

  

How to Exercise Your Rights

 

First, you may wish to log into your account and manage your data from there. Depending on where you live, you may also exercise your rights, if any, regarding other data by contacting us at here. We may take steps to verify your identity before complying with your request to protect your privacy and security, and may decline your request if we are unable to verify your identity. To verify your identity, we may need you to provide the Data Subject Request Information set out in the section “How We Use Your Personal Information”.  

 

Depending on where you live, you may exercise these rights yourself or you may also designate an authorized agent to make these requests on your behalf. In order for us to process the request, you must provide the authorized agent with signed written permission.  We reserve the request to require the agent to verify their own identity and to confirm directly with you that you have provided the authorized agent permission to submit the request.

 

In addition, where applicable, we will provide you with more information about our appeal process. When you submit a request or launch an appeal, we will limit our collection of your information to only what is necessary to securely fulfil your request or process your appeal. We will not require you or your authorized agent to pay a fee for the verification of your request or appeal.

 

Questions

 

If you have questions or concerns regarding this Privacy Policy, please contact us at privacy@playthehiddenones.com.